In the very first episode, new recruit Jen is appointed head of the IT department, but her staff Moss and Roy soon discover that she knows nothing about computers.
The team face their first test during Reynholm Industries' so-called 'war on stress'. The office is on fire, Roy has an attack of kleptomania, and Jen's shoes don't fit.
Jen has a new admirer, but her inability to tell the truth results in humiliation. Roy decides to improve his love life by adopting a sterner attitude, and Moss recommends a romantic restaurant.
What lies behind the mysterious red door in the IT department? What has happened to Moss's new mug? And why is Roy in danger of becoming known as a 'desk rabbit'?
Moss goes to extraordinary lengths to help Jen escape the unwanted attention of potential suitor Bill Crouse. These lengths include Jen's untimely death...
Jen is subject to powerful mood swings around a certain time every month, and Moss and Roy develop similar symptoms. Can a big bar of chocolate, Dirty Dancing on DVD and a girly night out help?
Jen's heart soars when 'Philip from Six' visits the basement to borrow Heat, and invites her to the theatre. But her hopes of finding true love are dashed when Roy and Moss invite themselves along.
Jen tries to escape the romantic attentions of Douglas, Roy tries to watch a film, and Moss's attempt to meet new people backfires dramatically when he answers an online ad for a cookery course.
Jen's hopes for a sophisticated dinner party are dashed when she has to invite Roy, Moss and Richmond, and, for some reason, Roy finds something hilarious about her new boyfriend's name: Peter File.
Douglas hires Jen as his new PA, giving Moss and Roy free rein in the office. How will they cope without her, and how will she cope with Douglas's unwelcome advances?
While boss Douglas does his best to run Reynholm Industries into the ground, Jen has to deal with a builder from hell, Roy loses 20 quid and Moss learns how to stand up to ruffians.
A new football website allows Roy and Moss to pass as 'proper' men for a momentous couple of days. Meanwhile, Jen is trying to date a man who looks like a magician.
Jen, Roy and Moss find their lives moving in different directions after a disappointing settlement to a sexual harassment suit. Jen seeks pastures new, and Roy ends up out in the cold.
Jen makes enemies of Roy and Moss after trying to assert herself more after being named as Employee of the Month. Douglas discovers that the woman who he loves is not quite as she seems.
Jen applies for the post of Entertainment Manager. When she finds out that amusing her boss Douglas's business connections has its darker side, she has to turn to Moss and Roy for help.
Moss becomes a celebrity by beating all records on a popular puzzle show. Roy is mistaken for a window cleaner. Jen is preoccupied with Douglas's secret meetings.