Angela Rippon, Gloria Hunniford and Julia Somerville return with the consumer affairs show, resolving issues reported by viewers around the UK. They begin by opening a drop-in pop-up shop in Gateshead, test the claims made by a cash-for-gold company and meet a woman struggling with soaring insurance premiums.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate consumer complaints about banks, meeting a woman who is angry that thousands of pounds from her account seem to have been misplaced. Plus, a look at why many family businesses face closure because of a product sold to them by banks and whether the financial institutions can repair their damaged reputations.
Gloria Hunniford, Angela Rippon and Julia Somerville test a way to cut the cost of car insurance and meet a family forced out of their home due to a contract's small print. They also find out how an important part of a holiday is not always covered by travel insurance, and a man's campaign to transform an entire industry.
Return of the consumer-affairs show that investigates issues around the UK and shows viewers how to make informed choices about their finances. Angela Rippon, Gloria Hunniford and Julia Somerville highlight the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police, persuaded she was helping them catch the very fraudsters targeting her money
Gloria Hunniford, Angela Rippon and Julia Somerville launch a special week of live editions of the popular consumer series, investigating the latest topical issues and catching up on some of the biggest stories the programme has covered in the past. Today the team explore why victims of a particularly lucrative scam can find themselves treated very differently by their banks - and reveal the steps being taken to stop more people being tricked out of their cash. Plus, a woman pursued by a big name for a debt she never owed has her troubles resolved, and new figures on the impact of cybercrime are revealed. Outside the studio, viewers' questions and problems are tackled by the experts at the Rip Off Britain pop-up shop.
Viewers' problems are resolved live on air in this special week of programmes presented by Angela Rippon, Gloria Hunniford and Julia Somerville, who also investigate the latest consumer stories making news. On today's programme, extraordinary ways to slash the cost of your weekly shop are revealed, and broadband speeds are under scrutiny - why are connection speeds so rarely what you expect? Plus there's advice from the experts outside the studio at the programme's pop-up shop.
As this special week of live programmes continues, Julia Somerville, Angela Rippon and Gloria Hunniford investigate the topical consumer stories making news, tackle more problems on the spot, and catch up with viewers whose problems they've resolved in the past. Among today's reports, the homeowners who say they can't sell their homes because of one of the biggest construction projects the country has ever seen, and the team explore the increasing threat of identity theft, revealing surprising ways fraudsters can get their hands on your details. Plus more problems tackled by the experts at the programme's Pop Up shop.
The customer service of some of Britain's biggest names is investigated in today's programme, with companies said to have the country's best and worst opening their doors to give the team an exclusive look at how they tackle complaints. Plus, viewers' problems are resolved live in the studio, there's invaluable advice to ensure you're not left out of pocket, and the latest consumer stories are explored.
In the last of a special week of live programmes, Gloria Hunniford, Angela Rippon and Julia Somerville investigate topical consumer stories and resolve more viewers' complaints. Among today's reports, how neighbourhood postmen are being drafted into the battle against scams and why homeowners worst affected by floods feel abandoned by the insurance industry. Plus more problems sorted at the Rip Off Britain pop-up shop and the latest on some of the stories featured in the series.
Angela Rippon, Gloria Hunniford and Julia Somerville unravel the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police and persuaded that she was helping them catch the very fraudsters targeting her money. Also, how scammers exploit the most trusted names and websites to get hold of car buyers' cash, and the lucrative recruitment con taking advantage of unsuspecting job hunters. Plus, the Rip Off Britain Pop-up Shop opens its doors in Nottingham.
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have said they simply can't resolve, including the mysteriously flooded garden that now threatens a family's entire house. Also, why hundreds of thousands of homes are locked into a heating system they can't leave, the residents battling for normal access to their own road, and why one man believes the problem with his iconic car may be more than a one-off. Plus, more advice from the experts at the Rip Off Britain Pop-up Shop.
Frustrations with everyday gadgets and services are under investigation as the team meet a group of neighbours who've discovered they've been paying too much for their water for decades. So why can't they get all their money back? Also, how one of Britain's best-selling phones can have unexpected charges for sending increasingly common images, and why locals in one town are in uproar over a car park where even if you've bought a ticket you may still be a hit with a penalty charge. Plus the homeowners who say mortgage lenders have made their homes unsellable.
Gloria Hunniford, Angela Rippon and Julia Somerville get to the bottom of more situations viewers have asked them to investigate, including the story of a couple who paid to put their belongings into storage but have never seen them since. Also, a couple are worried what effect the unexpected discovery of a mineshaft under their home will have on the value of their property, and the team are on the trail of a wine investment that wasn't all it appeared to be. Do the bottles even exist? Plus, with experts describing some leasehold properties as a ticking time bomb, there's advice to stop homeowners losing out.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate property nightmares and disastrous building work, with a report on a company that's taken tens of thousands of pounds for jobs left completely unfinished. Also, a property investment gone badly wrong, and the couple angry that the survey they'd had done before buying their home didn't pick up that the basement was flooded. Were there signs that should have been spotted? Plus advice on what to do if your relationship with a trader turns nasty, and more problems solved at the Rip Off Britain pop-up shop.
Angela Rippon, Gloria Hunniford and Julia Somerville explore whether enough is done to contact customers when a product is recalled for safety reasons - and reveal new ways to check if your products are safe. Also, with more of us relying on them than ever, how much can we trust all those online reviews? And how a new way of making payments seemed to take away one family's normal rights when it came to getting a refund. Could the same happen to you?
Unwanted calls - and how to stop them - are under investigation as Angela Rippon, Gloria Hunniford and Julia Somerville meet people plagued by a barrage of nuisance calls and test a solution to see how effective it is in bringing the number down. Also featuring an elaborate con that started with a call from someone pretending to be from the phone company, but ended with the loss of thousands of pounds. And, how taking part in surveys may have consequences you didn't expect.
Gloria Hunniford, Angela Rippon and Julia Somerville are on the trail of whoever's behind a fake shopping site that uses the details and addresses of genuine businesses to lure you into ordering electrical goods that don't arrive. As the team investigate situations where viewers haven't got what they paid for, just how easy it is to set up an online store that isn't what it seems? Also, the unfinished building work that ruined a family reunion, and more problems solved at the pop-up shop in Nottingham.
Angela Rippon, Gloria Hunniford and Julia Somerville uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem. Refuse to pay the charges of one of them, and you could end up in court. Also, the homeowners who've spent months waiting for a phone line to be installed - and how that's affected them in an emergency. Plus, a woman who says compensation for late-running trains can be as delayed as the journeys themselves, and the TV extras who haven't been paid.
Gloria Hunniford, Angela Rippon and Julia Somerville meet viewers caught out by the small print - including a family whose holiday was almost grounded by a simple but very costly mistake. Also, a wedding company whose contract came with an expensive sting in the tail, and a woman who found her house sale underway despite being adamant she'd never accepted an offer. Plus the avid caravanners whose dream upgrade turned sour, and more advice from the experts at the team's pop-up shop in Nottingham.
All-too-plausible scams that have cost viewers hundreds of thousands of pounds are exposed by Julia Somerville, Angela Rippon and Gloria Hunniford, and the team have plenty of advice to avoid being stung the same way. Among the investigations: how email hackers hijacked a house sale to get their hands on the cash, the student conned by a foreign au pair job that didn't exist, and a man who lost his life savings to what turned out to be a multi-million-pound scam. Plus behind the scenes of a team identifying the people most at risk from fraudsters. But how do the crooks get hold of your details in the first place?
Gloria Hunniford, Angela Rippon and Julia Somerville reveal easy ways to avoid losing either your money or your details online, investigating the darkest corners of the web where criminal gangs have found ways to take full advantage of your personal information. Also, how safe is the free wi-fi when we're out and about? The team set up an experiment to test out the risks. Plus the shopping website that promises bargains and fun, but has customers who'd say they ended up with neither. And more invaluable advice from the experts at the Pop-up Shop.
A man whose bank refused to believe he wasn't dead is among the people sharing their stories with Angela Rippon, Gloria Hunniford and Julia Somerville, after the error ended up costing him hundreds of pounds. Plus how companies taking advantage of the change in pension rules could cause your savings to vanish overnight, and the team helps a man whose insurer refused to pay out after an illness left him unable to work. And - after hearing what troubles there can be if a relative becomes unable to make the best decisions on their own - Gloria has a difficult conversation with her son about when might be the right time to start making crucial plans for the future.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have been left frustrated by the customer service they've received. Among the stories, the cricket club left stumped by the mistakes made with their kit, and a company that promises cash for your old clothes - but will you get what you expected? Plus a squeaky chair that was just the start of one man's battle with the furniture store where he bought it, and the angry customers who've joined forces after paying out thousands for animal shelters that were never built.
Disastrous experiences when the worst happens - and the problems getting them resolved - are the focus of this edition of the consumer investigation series presented by Julia Somerville, Angela Rippon and Gloria Hunniford. A tragic event highlights a common mistake made with holiday cover, and a family reveals how for 11 years they've been battling to get the cracks appearing in their home sorted. Also, the team open up a pet clinic after a rise in complaints about insurance for our four-legged friends. And after a car accident broke one woman's back and left her unable to work, why wouldn't her insurance pay out?
Houses under attack from plants and trees are one of the topics investigated by Julia Somerville, Angela Rippon and Gloria Hunniford in this edition of the programme that battles on viewers' behalf to get problems resolved. Also among the stories, what happened to one woman's family silver after she trusted an expert to sell it? Plus the latest on a company that left hundreds of investors without their apartments in the sun, and the homeowners adapting to life on a deserted street where other properties are up for sale - for just one pound.
The team investigate the spiralling costs of energy and heating and share advice on how to bring your bills down without switching supplier. Plus the latest on a big story the team has investigated before: could a vital piece of paper be the key to why so many households have been driven to breaking point by the costs of a heating system that's sent their bills sky-high? Also featuring a couple locked in a power struggle with their energy supplier after receiving huge bills for times when there was no-one at home, and a hi-tech heating solution leaving people hot under the collar.
As the team investigate whether we always get value for money, there's an exclusive peek at the tough tests designed to identify which products are the best to go for. Also, with hundreds of millions of batteries used in the UK every year, how can you tell which ones will last the longest, and could it be that it's cheaper ones that give the best overall value? Plus a big family day out accused of not living up to the hype, and an online dress shop whose frocks don't quite measure up.
Consumer champions Angela Rippon, Gloria Hunniford and Julia Somerville investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected from the ads, and the high street pharmacies giving advice that isn't correct. Also, with more people reporting unexpectedly high charges for going online, the team unravels how much data you'll typically use on everyday tasks. Plus the gamers who claim hackers have found a way to order from their online accounts.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate fake promises and products that could end up costing more than just money - with shocking lab tests revealing why counterfeit cosmetics aren't always the harmless bargain they might appear. Also, how fraudsters behind the type of accident scam driving up the cost of car insurance had their plans scuppered, and the team expose bogus celebrity endorsements that tempt you into handing over cash for something you may later regret. Plus the fake blender cashing in on one of the latest must-have gadgets - what are the risks if you accidentally buy the wrong one?
Gloria Hunniford, Angela Rippon and Julia Somerville uncover audacious new scams you won't see coming, including a threat to your computer that could see your files held to ransom and made inaccessible unless you pay up. The team also examine how fraudsters hijacked one woman's mobile phone account in order to steal money from her bank, and they go behind the scenes at one of the country's best-known banks to see what it's doing to stop crooks getting hold of your cash.
Angela Rippon, Gloria Hunniford and Julia Somerville meet people who have all found ways to reduce what they had previously paid - including a man so shocked by how much he's been able to knock off his water bills that he's determined to help his neighbours do the same. The team also look at the serial switchers whose latest supplier's credit checks had unexpected consequences and one family's battle to claim back the care costs that they may never have needed to pay.
Gloria Hunniford, Angela Rippon and Julia Somerville investigate the various ways companies try to give what they're selling the edge, and they expose the secret sales techniques used to pressure more vulnerable customers into buying products they simply can't afford. The team also go behind the scenes at the testing centre that determines which goods should receive one of the country's best-known endorsements. But is it being exploited by companies that don't deserve it? Plus tips on protecting your mobile phone, and why the competition to win impressive-sounding awards may not always have been quite as fierce as you might have assumed.
Julia Somerville, Gloria Hunniford and Angela Rippon meet viewers whose purchases have had an unwelcome sting, including homeowners desperate to know why their homes have flooded. Is it simply bad weather to blame - or could the new developments nearby be a factor too? The team also speak to customers who all say a company that fixes broken phone screens isn't all it's cracked up to be and examine why collecting commemorative coins isn't necessarily the investment you might think.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate if the price-match promises from some of the country's biggest retailers could come with a catch, and they test out why tens of thousands of potential customers will find the country's best-known shopping websites impossible to use. Plus a look at the vets and pet-owners up in arms over an extra insurance cost if an animal falls sick.
Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Gloria Hunniford and Angela Rippon unravel particularly murky situations where all is not what it seems, getting to the bottom of an extraordinary new scam in which a temporary postbox might be attached to the outside of your house. What exactly are the people responsible after? Also, with fake job scams on the rise, the team unpicks how the fraudsters make their ads so plausible - thanks to actors posing as employers or other successful applicants. Plus, what's behind the mysterious calls to premium rate numbers that mobile phone owners swear they didn't make?
Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers feel they're being treated unfairly, including the case of an ex-squaddie whose terminal illness isn't quite terminal enough for his insurance to pay out. Plus, why residents desperate to get the condition of their roads up to scratch will only be able to do it by forking out thousands of pounds themselves. And why a new scheme to make flood protection affordable for all still won't help some of those worst affected by devastating floods.
Documentary exposing some of the rip-offs that are costing British consumers. Angela Rippon, Gloria Hunniford and Julia Somerville investigate how the actions of others can have an impact on your money, uncovering how the billing mistakes of one mobile phone giant have caused customers months of misery. Also, as complaints about an increasingly popular form of bank payment soar, a woman reveals how allowing one business access to her account had a particularly unwelcome consequence, when it took her money for posting a negative review. Plus, why a generation of women is unhappy about changes to when they can draw their pension, and tips on how to stop your credit rating creating a problem.
Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate cases where viewers haven't had what they paid for, including a big name music concert that went wrong from the start. Also, the wedding photographer who's left couples without the precious memories of their big day, and a driving school taking money for lessons that never took place. Plus, more problems solved at the Rip Off Britain Pop-Up Shop, with advice on how to beat spam emails.
Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Gloria Hunniford and Angela Rippon explore stories where viewers feel let down by companies claiming to be the experts - discovering how a business supposed to help people manage their debts left them owing more than they had in the first place. Also today, why one woman ended up thinking her removal company was holding her possessions hostage, and the claims of a company promising to help people get rid of their timeshare are caught on camera. Does what it says stack up?
Angela Rippon, Gloria Hunniford and Julia Somerville meet tower block residents who have been told their homes are dangerous in the wake of Grenfell, and that they will have to pay the thousands of pounds to make the buildings safe. With some viewers saying a lack of local cashpoints means it's hard to get hold of their money, the team also examine a handy way one community has resolved the problem. Plus the taxis that risk breaking the law by refusing to stop for wheelchairs users and more advice at the annual Rip Off Britain pop up shop.
Angela Rippon, Gloria Hunniford and Julia Somerville ask if the tide is turning against overzealous parking firms cashing in on honest mistakes. As viewers reveal the surprising circumstances that led to them being hit with charges they consider unfair, a government minister pledges action to put things right. Plus the broadband company that even at the end of the contract tries to make customers pay a fee to leave, and more problems are solved at the Rip Off Britain pop up shop.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why fraudsters use the tactic of posing as police to con people out of their cash, with devastatingly successful results. They also investigate the audacious rental fraud leaving people with nowhere to live, as well as hundreds of pounds out of pocket. Plus the terrifying text scams that will convince you it's your bank that's getting in touch.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate if the guarantees offered by a big name store are quite as 'no quibble' as promised. They also have a warning for anyone selling valuables online, as viewers reveal how they have been left with nothing after handing over their goods. Plus the car owners left paying the price after incidents that were nothing to do with them, and the same could well happen to anyone after a so-called 'no-fault' claim.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate the truth behind headline-grabbing ways people are told they can make or save money, from crowd-funding to the mysterious online currency Bitcoin. With viewers losing thousands of pounds to scammers taking advantage of the latest ideas and technology, there is advice to stop other people ending up out of pocket too. Plus as some viewers say their energy bills went up instead of down after their smart meter was installed, the team addresses some of the most common questions and concerns about the hi-tech kit consumers are being encouraged to have in their homes.
Angela Rippon, Gloria Hunniford and Julia Somerville expose the car cloning scam that led to armed police turning up on one startled viewer's doorstep. Also, the new build home owners who fear a plant has knocked thousands of pounds off the value of their properties, and the former police officer left seriously out of pocket after a purchase that was not what it seemed. Plus more advice at the annual Rip Off Britain pop-up shop.
Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers feel they have been let down by their bank - including the case of a woman wrongly labelled a fraudster after being a victim of fraud herself. Plus, a man turning the tables on both the fraudsters and the banks by helping people regain the stolen money they feared had gone for good. And, after calls for the banks to take more responsibility when customers are caught out by an all-too-plausible scam, the team looks at the new rules it is hoped could lead to a different approach.
Julia Somerville, Angela Rippon, and Gloria Hunniford meet viewers who have found themselves in desperate situations through no fault of their own. Among the stories is the case of a builder who devastated the lives of one family by causing their house to collapse - then went on to create chaos for other homeowners too. Also on the programme, the residents who say the rush for greener energy threatens to ruin their homes and community. And there is invaluable advice to stop you ending up thousands of pounds out of pocket at the worst possible time.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why homeowners whose properties were destroyed in a gas explosion are still being billed by their energy companies - and even threatened with debt collectors. Also in this episode, an unexpected pitfall with solar panels that could affect the value of your home. Plus, the residents so fed up of failing to get a decent broadband signal that they have set up their own network. Could other communities struggling to connect do the same?
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with some of the biggest names in the country. Among the stories are viewers who say Britain's best-known pest control company has left a bigger than expected hole in their wallets, and the car giant asking customers to stump up to fix a known issue with its award-winning engine. Plus, how one of the most familiar names on the high street has been struggling to deliver the goods.
Gloria Hunniford, Angela Rippon and Julia Somerville expose the shocking ways some couriers behave with your deliveries - throwing them over walls, and in one case - caught on camera - pulling off a family's letterbox. With the number of potholes on British roads increasing, and drivers furious at having to shell out hundreds of pounds on repair bills, a new way to tackle the problem is revealed. And why deaf and hard of hearing customers feel badly let down by companies they say are leaving them out in the cold.
Gloria Hunniford, Angela Rippon and Julia Somerville lift the bonnet on the secret history of thousands of second-hand cars. Could yours be among the growing number that have been clocked? Also today, the shocking state of rental properties that landlords don't keep up to scratch; the team exposes the highly unusual treatment one customer received from an exclusive dating agency that charges thousands to be on its books; and the programme's team of experts tackles more problems at the Rip Off Britain pop-up shop.
Julia Somerville, Angela Rippon and Gloria Hunniford investigate shocking examples of identity theft and ask if big companies are doing enough to keep our personal details safe from fraudsters. As scams hit a record high, a test reveals which of the big-name banks experts reckon has the best online security, and the team discovers how our most valuable information is now being bought and sold quite openly for just a few pounds online. Could your data be up for sale? Plus a fraud that could leave you being pursued for debts you don't owe.
Angela Rippon, Gloria Hunniford and Julia Somerville reveal alarming ways you could be caught out by catches in terms and conditions, and left hundreds of pounds out of pocket as a result. Among the stories, the incredible double whammy that means if crooks hijack your car's hi-tech systems and steal it, you may not be covered by your insurance. Plus one couple's battle over whether their home is fit to be called habitable, and the simple mistake that's led to tens of thousands of drivers being pursued for money they didn't think they had to pay.
Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers have been badly let down by the companies or individuals they've paid money to. Among today's stories, a builder who's left a trail of unhappy customers in his wake - and a solution that could finally put an end to similar cases. Plus the fundraisers forced to go the extra mile when the money they'd raised never reached the charity it was supposed to go to, and the families left devastated when the cash they'd handed over to help realise their children's dreams didn't get them what they were promised.
Angela Rippon, Gloria Hunniford and Julia Somerville reveal some surprisingly simple ways to save money. The team investigates if it's worth swallowing the extra cost of big-brand medicines, or if the cheaper alternatives will do exactly the same job. Plus why some viewers say the online estate agents shaking up the business of selling a home may not always deliver what is expected. And, with millions of people paying more than necessary on bills, there is advice to avoid losing out.
Gloria Hunniford, Angela Rippon and Julia Somerville expose the latest scams targeting people who can least afford to lose their cash, including the country's fastest-growing financial fraud and a scam that sees desperate jobseekers offered a bogus opportunity that could leave them thousands of pounds out of pocket. Plus how a pensioner who had been tricked into handing over her cash has turned the tables on the fraudsters to become a secret weapon in the war against scammers.
Julia Somerville, Gloria Hunniford and Angela Rippon investigate situations where viewers don't feel they have had what they paid for, meeting customers of one of the biggest names in the bathroom business who now bitterly regret handing over their cash. Plus the sofa specialist that has left some viewers feeling distinctly uncomfortable, and with an increasing number of bus passengers across the country feeling cut off thanks to so many routes being cut or slashed, how locals in one area have come together to find a solution.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies that viewers say have let them down. One man reveals how he took on the insurance firm who had been overcharging his mother for 30 years. Plus why some of the biggest online retailers still haven't managed to stop fake or counterfeit goods being sold on their sites, and a bumper visit to the the programme's pop-up shop includes advice on recycling mobile phones, and the case of a new chair that mysteriously changed colour.
Gloria Hunniford, Angela Rippon and Julia Somerville battle on behalf of viewers who feel they have had a raw deal, including the homeowners who say their new-build properties have fallen far short of expectations - and it has not been easy to get their problems resolved. Plus the jobseekers who have been left out of pocket and wondering if a line has been crossed between work experience and exploitation. And, after complaints of unexpected costs and charges, why some say a shake-up of the funeral industry has been a long time coming.
Gloria Hunniford, Julia Somerville and Angela Rippon reveal some of the newest - and nastiest - scams doing the rounds, including the extraordinary wave of car cannibalism in which parts are stolen from people’s cars by masked thieves in broad daylight. Plus how scammers lurking in the wings of social media are tricking people into handing over thousands of pounds, and the devastating toll that fraud takes on its victims. Having lost thousands in a sophisticated scam, one viewer tells us about the support that helped him get back on his feet.
As their brand new series of investigations continues, Angela Rippon, Gloria Hunniford and Julia Somerville look at the cutting edge technology designed to make our lives easier, but which, some viewers are telling us, has ended up making things harder. Angela gets behind the wheel of an electric car, but while it’s a thumbs up for the vehicles themselves, can the same be said for the network of charging points meant to support them? And, as an increasing number of digital-only banks spring up in the place of the traditional High Street branches, one man tells us the extraordinary story of how, when things went wrong, the faceless nature of banking online left him in dire straits. Plus plenty of tips and advice from our experts at the Pop-Up Shop.
Julia Somerville, Angela Rippon and Gloria Hunniford investigate some of the big name businesses that viewers say are leaving them feeling stuck with a raw deal. Today, it’s all about your water bill. Angela hears from one viewer who is fed up at having been forced to switch to a water meter, only to find her bills shoot up. And, in the wake of devastating street flooding, are the water companies doing enough to cut down on the leaks? Plus the cutting edge heating system supposed to be friendly to the planet, but that’s left some homeowners saying it hasn’t been so kind to their wallets.
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the bold tactics some companies are accused of using to stop disgruntled customers complaining. After a devastating house fire, how one woman refused to be silenced by the business responsible. And, in the wake of the Grenfell fire, why is the government stumping up cash to help some residents replace their dangerous cladding but leaving other people to foot the sky-high bills themselves? Julia meets some of those affected. And the people who are trying to make themselves heard though social media, but have been left battling strong opposition from the companies they’re criticising.
In the last of this week’s brand new series of investigations, Julia Somerville, Angela Rippon and Gloria Hunniford investigate how some companies will seemingly stop at nothing to get your business. With competition for your custom fierce, one viewer tells us how he believes his phone account was switched to another company without his permission. And there’s a bumper crop of cases for our presenters and experts to solve at our Pop-Up Shop. From unfair charges to poor customer service – could their advice be useful to you?
Gloria Hunniford, Julia Somerville and Angela Rippon investigate one of the most shocking stories ever featured on the programme – how one woman discovered a man she barely knew had married her seriously ill mum, giving him the right to inherit her estate. Plus how an increasingly popular solution to later life care costs has seen some people lose their life savings. And when it comes to your most precious possessions, how safe is a safety deposit box? How a bank managed to lose one man’s box and everything in it.
Julia Somerville, Angela Rippon and Gloria Hunniford investigate the financial products meant to make money, but which have instead seen some people lose it all. How investors were scammed out of thousands after a mistake by the financial regulator opened the door to fraudsters. And the credit cards supposed to help you if you’ve got trouble with your credit rating – so why does one man say they’ve made his problems worse. And why isn’t the new banking code of conduct getting everyone back the money they say they’re owed due to online fraud?
Julia Somerville, Angela Rippon and Gloria Hunniford investigate how some of the biggest names in business are leaving viewers feeling stuck with a raw deal. Today, how scammers used the image of one of Britain’s most trusted TV stars to steal thousands of pounds from unsuspecting members of the public. The dangers of unregulated investment opportunities – how one man plunged his pension into a storage unit scheme, only to lose it all. And how fraudsters used the name of a popular TV comedian to rip off pubs and clubs across the country.
Angela Rippon, Gloria Hunniford and Julia Somerville look at the terrible predicaments some people have found themselves in through no fault of their own. Today, the case of mistaken identity that left one woman fighting to prove she was telling the truth, and the man who reported a burglary at his home but ended up on trial himself. Plus how having your identity stolen can leave your credit rating at rock bottom, and what to do if the same happens to you.
In the last of the current series of investigations, Gloria Hunniford, Julia Somerville and Angela Rippon try to solve your consumer problems. Today, they look at people who have lost out while trying to do the best for their families, including a man who was made homeless when his insurance company wouldn’t pay out for flood damage because, it claimed, he had underinsured his home. How you can make sure the same doesn’t happen to you. And how duff information on your credit score can leave lives ruined. Plus, it was meant to make you safer, but are some companies using new data protection rules as an excuse to keep vital information from you?
Gloria Hunniford, Angela Rippon and Julia Somerville return with the programme that is still battling for you when everyone else has let you down. Today, the team investigate the fraudsters taking advantage of some of the biggest and most trusted names in retail to try to get your money. It includes a cruel and audacious high street gift card scam in which fraudsters terrified one elderly lady into handing over her life savings. They hear about one man’s race against time to stop crooks taking out mobile phone contracts in his name, the fraudsters capitalising on our love of telly, and essential advice from our experts in the Rip Off Britain Pop-up Shop.
Angela Rippon, Julia Somerville and Gloria Hunniford discover how a simple mistake with your insurance claim after a car accident could leave you thousands of pounds out of pocket. One woman was left with a £6,500 bill following an accident that wasn’t her fault. Julia meets one visually impaired woman who was left by the side of the road, in the dark and miles from home, when a minicab driver broke the law by refusing to take assistance dogs. The team have good news for someone whose home has been plagued by inexplicable water leaks for the last year, and there is advice in the pop-up shop for a couple whose three-month-old car burst into flames on their driveway.
The team reveal one of the most jaw-dropping scams they have ever seen. They also see how fraudsters have made a fortune preying on pandemic paranoia during the Covid-19 crisis.
How dozens of drivers have lost money to a company that sold their car for them but didn't pass on a penny of the cash, and how to spot a dodgy online retailer.
Rev Richard Coles reveals how a fake crowdfunding appeal was set up following the death of his husband last year.
The team investigate a supermarket loyalty card scheme that refuses to refund customers who have had their points stolen by scammers.
The team expose flaws in the UK companies register that allow dodgy firms to appear legit, and why is a little-known government agency claiming to own bits of people's gardens?
A woman whose husband paid £85,000 for collectable gold coins learns what they're really worth, and the couriers who did a runner after being hired to move valuable items.
The team hear from job seekers who were told that before they could even get an interview, they would need to pay for training that ultimately turned out to be pointless.
Julia Somerville, Gloria Hunniford and Angela Rippon investigate how thoroughly builder-vetting websites check the tradespeople they list.
Today, the people who have suffered disastrous situations in their own homes, including the families who have had their gardens fenced off and branded dangerous after terrifying landslides. Angela meets the women who have found themselves at the hands of unscrupulous locksmiths who have left them out of pocket. We have all the information you need to protect yourself. Also, when is storm damage really storm damage? We’re on the trail of the home insurance small print. And the virtual advice clinic opens its doors once more, with plenty of take-home tips to keep more of your money in your pocket.
Angela Rippon, Gloria Hunniford and Julia Somerville report on the latest scams hitting both the news and our pockets. Gloria meets victims of a scam that has swept the UK and beyond. It starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick. Also, how some customers of one buy-and-sell website, designed to turn your stash into cash, were left exposed to fraudsters. And the emotional impact that the UK’s shocking wave of fraud crime is having on its victims.
Consumer champions Gloria Hunniford, Angela Rippon and Julia Somerville take on the companies you say have let you down when you needed them most. Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people. What happens when your car insurer seems to believe your vehicle is not worth fixing? The drivers doing all they can to keep their wheels on the road give their side of the story. Also, the energy brokers not always offering the best deal, and our special consumer clinic offers top-notch advice to viewers from all over the UK.
Gloria hears about damage caused by delivery drivers that has left homeowners with broken walls and big bills after the vehicles involved simply drove off. Also, the innocent victims caught up in a shocking new wave of identity fraud that has swept the country during the pandemic – how they have struggled to get the help they desperately need from the authorities involved. And the big-name company whose customer service has left many of you at your wits’ end.
Julia Somerville, Angela Rippon and Gloria Hunniford take on more consumer stories, including the garden landscapers who have left customers with more of a muddy mess than an oasis of calm. Julia hears from the learners in lockdown who found self-education more expensive than they’d expected: we explain how you can avoid falling foul of the small print. Also, the online electronics retailer that has left dozens of customers in the lurch, and another bumper crop of free expert advice at the Rip Off Britain virtual advice clinic.
Gloria Hunniford, Angela Rippon and Julia Somerville are back tackling the nation's burning issues with a new series of Rip Off Britain. In this episode, Angela meets the devastated neighbours left footing the bill for flats that fell into the ground. Also, the people who had their personal details leaked online after posting negative reviews, the team investigate the energy switch you didn't want, and lots more of your problems are tackled in our expert advice clinic.
Rip Off Britain tackles the scam social media listings catching people out in search of a home to rent and costing them thousands, and the shocking results of the team's investigation into the scale of scam ads. Also, how a cloned numberplate could send bailiffs after you even though you've done nothing wrong, and more excellent advice in the expert advice clinic.
In this episode, the deaf movie lovers furious at the lack of captioned screenings in Britain's biggest cinema chains: we investigate the chains who come out worst, the people whose insurance companies won't shell out for storm damage, even though their neighbours' policies paid, and plenty of practical pointers and top tips from the country's leading consumer experts.
Julia Somerville, Angela Rippon, and Gloria Hunniford meet the people pursued to pay debts racked up by someone else. Angela investigates what went wrong. Also, the parcel company proof-of-delivery photos which prove very little at all, and how the booming second-hand car market means your car insurance could come up short.
Julia Somerville, Gloria Hunniford and Angela Rippon investigate cases where people have hit problems right out of the blue, and have turned to us to get to the bottom of them. Julia meets brides-to-be who believed they'd done all they could to protect their wedding, but whose dream day went up in smoke, the devastating cases of house sales scuppered, leaving a trail of misery, and lots of top-notch advice from our expert advice clinic.
Gloria Hunniford, Angela Rippon and Julia Somerville are back tackling the nation’s burning issues with a new series of Rip Off Britain. In this episode, Angela meets the devastated neighbours left footing the bill for flats that fell into the ground. Also, the people who had their personal details leaked online after posting negative reviews, the team investigate the energy switch you didn't want, and lots more of your problems are tackled in our expert advice clinic.
Angela Rippon, Gloria Hunniford and Julia Somerville question the new boss of one of the country's biggest energy firms on their customer service record. Plus, more frustration for customers of Britain's most complained about pay TV provider and, how one woman ended up with a £5000 bill for a car accident.
Gloria Hunniford, Angela Rippon and Julia Somerville hear from tenants living with damp, mould and a rat infestation under Britain's biggest housing association. Plus, the difference in recycling rules across counties.
Julia, Gloria and Angela hear from online shoppers who received the wrong order but were refused a refund and look at the importance of reading terms and conditions.
Angela Rippon, Gloria Hunniford and Julia Somerville report on the woman whose credit rating was ruined after scammers took out multiple mobile phone contracts in her name. She only found out when she tried to apply for a mortgage.
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the case of a family whose once-loved home is now a wrecked shell, after an insurance claim made six years ago went disastrously wrong. Plus, the programme revisits a pledge made in 2018 by then-local government minister Rishi Sunak.
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the case of a man whose phone was stolen right out of his hands - and his accounts drained via online banking apps. Plus, the people hoodwinked by a company claiming it was making legitimate tax rebate claims on their behalf.
The team investigate the scammers using social media accounts to get peoples bank details and one of the biggest phone companies explains how it is tackling spam calls.
Angela, Gloria and Julia tackle the appliance cover policies that aren't worth a penny and the trade finder website that doesn't do the checks it should. Plus, smart meter advice.
Gloria Hunniford, Julia Somerville and Angela Rippon get to grips with the tricky problem of compostable and biodegradable packaging. Plus, the delivery companies letting down disabled customers.
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the food delivery giants making customers pay for items that were out of stock and never delivered. Plus, the issue of vouchers promised for holidays cancelled during the pandemic.
Gloria Hunniford, Julia Somerville and Angela Rippon investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man's car through central London, leaving him with the bill.
Angela Rippon, Julia Somerville and Gloria Hunniford set out on the trail of the QR codes that led people to pay for more than they bargained for. Plus, the holiday company that appeared totally trustworthy, only for looks to prove deceptive.
Julia Somerville, Gloria Hunniford and Angela Rippon assess the performance of companies that offer multiple services in the name of ease and simplicity, as well as firms that could be doing a lot more to make life easier. Plus, legal expert Gary Rycroft helps out a man who is struggling to deal with his `life admin".
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the home repair policies that have failed to live up to buyers' expectations, the car insurance that have caused headaches instead of peace of mind and the funeral plans that have fallen apart.
Gloria Hunniford, Julia Somerville and Angela Rippon examine the online reviews that may not be all they appear and offer advice on spotting the real from the fake. Plus, travel expert Simon Calder shares tips, advice and insights.
In this episode, the baffling bills leaving customers confused and out of pocket. One woman simply can’t understand how her two-bedroom flat has racked up charges of £5,000 in energy. While she’s now struggling to pay it off, the team ask if big business should be doing more to simplify our bills. Also, the delivery disasters that meant one woman got laxatives instead of a top, and why some rural communities are still struggling with patchy broadband despite government legislation giving the right of all UK homes to decent, fast connections.
The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.
Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
The black market in driving tests and the counterfeit goods leaving customers short changed.
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green, goes great instead.
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
The team meets the families who paid tens of thousands of pounds for dream home extensions – only to be left with dangerously bad work that could cost much more to put right.
The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.
When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!
The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.
Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy.
The team investigates the holiday deal websites whose offers were very different to what was advertised.
From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government.
The team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home.
How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.
Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.
The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.
Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.
The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week.
The dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.
Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.
The tour operator that one couple say really let them down when their coach transfer took a turn for the worst.
Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.
Gloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.
With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.
Gloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it’s ended up decimating housing estates across Scotland.
Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.
Gloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.
A 90-year-old is shocked by a £17,000 ground rent bill on the flat he’s owned for 50 years. Plus the online marketplace being abused by scammers.
Gloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.
How mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.
The travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.
How fraudsters are using social media posts about missing people and pets to hook their victims into scams.
How a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.
The team investigate the homeowners who’ve found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.
We reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.
In a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.
The team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.
The team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.
The reveals the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.
The team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later’ account in their names.
Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.
The team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.
Gloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.
Louise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who’ve been forced to move out of their homes for months because of delays in carrying out repairs.
In a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about telecoms contracts that business owners say it didn’t keep.
The team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.
Elaborate scams are exposed in this edition of the programme that fights to get viewers' problems resolved. Gloria Hunniford, Angela Rippon and Julia Somerville reveal an all-too-plausible fraud that tricked one woman into handing over her bank details, expose the companies taking advantage of a simple way to make payments, and investigate the 'guaranteed cash prizes' that somehow never deliver. Show less
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers feel they have been misled, tracking down a company taking money for airline tickets they did not provide, and unravelling the lies of a company telling parents their children could become models. Plus, how fraudsters can use phone apps to steal your cash without you knowing, and a company that did as it promised by claiming back missold PPI, but then kept the money itself.
The series fighting to resolve viewers' problems revisits a couple who had faced losing the entire value of their home when their insurance company refused to pay out after a disastrous fire. Plus, the care home contracts that come with a costly sting in the tail, a woman who risked losing everything after being missold an investment by her bank, and how hundreds of people have ended up tens of thousands of pounds worse off thanks to the same type of loan.
Gloria Hunniford, Angela Rippon and Julia Somerville uncover more of the scams targeting consumers and reveal everything you need to know to avoid being taken in. As they unpick an increasingly common - and all too plausible - con catching out consumers in their own homes, they discover that banks can take a very different approach when you've been a victim of fraud. Can the team help viewers who've been stung get their money back? Also today, a scam exploiting one of the biggest names online and more invaluable advice from the experts at the Rip Off Britain Pop-Up Shop.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why some viewers have been hit with bills they didn't expect for hundreds or even thousands of pounds - with advice on how to avoid getting stung the same way. Among today's stories, why one woman has seen an annual charge soar from £30 a year to £10,000 - with nothing she can do about it, and the free games and apps that have led to kids racking up charges for hundreds of pounds. Plus, the online offer that can leave you locked into an unexpected contract, and how after an accident you could find yourself saddled with the costs of cleaning up the road.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate customer service, putting some of Britain's best-known companies to the test. As the team try and resolve a problem that's dragged on for a year with a high street name, usually considered one of the country's most reliable, they discover how doing her neighbour a favour led one woman to receive an unwelcome visit from the police. Plus why some shopping websites may not be based where you think, and a man upset about a disastrous building job has his troubles resolved.
Angela Rippon, Gloria Hunniford and Julia Somerville meet people who have lost big sums of money thanks to someone else's mistake. Those featured include a woman who can't get back her cash after it was transferred into the wrong account, through no fault of her own, and a man who can't understand why even after doing all the right checks no-one was able to tell him his dream car was stolen. Plus how new parking laws haven't always made things easier for people who feel they've been given a ticket unfairly and more unmissable advice from the Rip Off Britain pop-up shop.
Gloria Hunniford, Angela Rippon and Julia Somerville find answers to situations viewers have asked them to investigate. Those featured include a family who face losing their home due to being mistakenly pursued for somebody else's £150,000 debt. Plus a man who's made it his mission to resolve the discrepancies in his neighbour's water bills, the hidden home horrors that a survey missed and the latest on previous cases.
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers feel they've been let down or left out of pocket, with unmissable advice on what to do if you end up losing out. In this episode, why it's perfectly legal for a company that owes you money to shut down and reopen under a new name, the seaside residents taking a stand against higher bills from the council and the talent competition that hasn't given out prizes to the winners. Plus more from the Rip Off Britain pop-up shop in Liverpool and behind the scenes at Citizens Advice.
Presented by Julia Somerville, Gloria Hunniford and Angela Rippon. The team explore the pothole menace costing UK drivers billions of pounds every year. Who should pay for the damage to cars? They also find out that determining who is to blame if building work goes wrong may not be as simple as you'd think, and they offer advice that could save you thousands of pounds if your mobile phone is lost or stolen.
Angela Rippon, Gloria Hunniford and Julia Somerville return with a special week of live editions of the popular consumer series, investigating the latest topical issues and catching up on some of the biggest stories the programme has covered in the past. In this programme the team reveal how scammers have found a way to hijack genuine phone numbers to make it look as if their calls are coming from someone you know and trust, meeting a woman who lost thousands of pounds as a result. Plus, a man who has spent years trying to make sense of his energy bills, after receiving as many as ten in a single day, and a shocking development in a case featured in the most recent series: how could a couple have been left living on top of a mineshaft now confirmed as dangerous? Meanwhile outside the studio, viewers' questions and problems are tackled by the experts at the Rip Off Britain pop-up shop, and singer Daniel O'Donnell reveals his consumer secrets.
Viewers' problems are resolved live on air in this special week of programmes presented by Gloria Hunniford, Angela Rippon, and Julia Somerville, who also investigate the latest consumer stories making news, and discover the latest on previous investigations from the series. In this programme, can haggling get you a better deal on the high street? Two sceptical shoppers are sent on an experiment to find out. Plus, how car hire companies may take money from your credit card for parking charges you should never have had to pay. The team's experts answer more questions live at the pop up shop, and another well-known face shares their spending secrets.
As the special week of live programmes continues, Julia Somerville, Angela Rippon, and Gloria Hunniford investigate the topical consumer stories making the news, tackle more problems on the spot, and catch up with viewers whose problems they have resolved in the past. Among the reports in this programme; the restaurants breaking new rules on giving out vital allergy advice - why is one particular favourite doing things so badly? Plus, the water companies accused of unfairly keeping hold of customer's money and Strictly favourite Anton du Beke reveals what kind of consumer he is.
More topical reports and viewers' problems solved live on air, as the team reveals the most effective ways to complain and uncovers the secrets of slashing the cost of car insurance. Also in this programme, an update on one of the most memorable cases from the latest series: what happened to the irreplaceable belongings that a couple paid to put into storage, but which haven't been seen since? Plus, another celebrity confesses their spending habits, and the latest consumer stories are explored.
Gloria Hunniford, Angela Rippon and Julia Somerville present the last of a special week of live programmes investigating topical consumer stories and resolving more viewers' complaints. Art investments are among the topics in the frame in this programme: how likely is it that you'll make the returns suggested? As people continue to contact the team after being disappointed with similarly unusual investments, what are the most reliable ways of investing your money? Plus, a company taking money for mobility aids that never arrive, more problems sorted out by the experts at the Rip Off Britain Pop-Up Shop, and a final famous face reveals their consumer habits.
