Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers feel they've been let down or left out of pocket, with unmissable advice on what to do if you end up losing out. In this episode, why it's perfectly legal for a company that owes you money to shut down and reopen under a new name, the seaside residents taking a stand against higher bills from the council and the talent competition that hasn't given out prizes to the winners. Plus more from the Rip Off Britain pop-up shop in Liverpool and behind the scenes at Citizens Advice.