In this programme, housing officer Cat Towl experiences an inevitable, but still shocking, first in her job - finding a tenant has died in one of the flats she manages. It's clear his body has been undiscovered for some time and Cat is upset that his neighbours haven't even noticed. Meanwhile housing officer Jill Swann-Hunter has to step in when a Polish family find themselves under attack in their own home from a gang of youths on their estate. Scarred by previous experiences of racially-motivated abuse they have installed CCTV cameras which have recorded a series of attacks including their door being kicked in, fireworks being thrown at their property and threatening gestures made to the cameras. Called to meet a tenant suspected of abandoning his property, housing officer Sarah Chilton finds a very different set of problems. Stephen is living with no furniture, no heating but most worryingly piles of rubbish and recycling piling up around his flat. Sarah's concern is that if she doesn't step in Stephen's hoarding will get out of control.