Consumer expert Dominic Littlewood plays Cupid as he gives top tips to a young couple booking their honeymoon.
Dominic Littlewood fights for the rights of consumers. He takes up the plight of the disabled couple who had a nightmare holiday.
Dominic Littlewood fights for the rights of consumers as well as passing on the tricks of the trade to save cash on the high street. He saves hundreds of pounds on a new minibus
Dom Littlewood fights for the rights of consumers as well as passing on the tricks of the trade to save cash on the high street. He saves hundreds of pounds on a laptop purchase.
Dominic Littlewood causes a stink on behalf of a family who live near a malfunctioning sewage works.
Dom is called in by a care assistant who has a problem with her brand new car - it is constantly telling her something is wrong with it, but the manufacturer does not agree. Dom investigates what your rights are when buying a new car.
Dom is called in by a couple whose family holiday with their disabled grandmother was ruined when the wheelchair friendly hotel was replaced by one with hundreds of steps and a far from family friendly attitude. Dom investigates when is a package holiday not a package holiday and how does this affect your rights?
Dom is called in by a couple who are having problems with their insurance company who are refusing to pay-out following a burglary as the couple's stolen gold jewellery is worth more than they thought. Dom investigates what it means to be underinsured and how this can leave you uninsurable.
Dom is called in by a woman whose house has floor to ceiling cracks. Her insurance company said they will sort it out but 18 months later she has no idea when or how they plan to do this. Dom explores building regulations to discover who is responsible when building work damages a house.
Dom is called in by a number of disgruntled telecoms customers who believe the customer service they have received has been terrible. Dom explores how the telecoms giant deals with complaints and if their lengthy complex contracts are fair to consumers.
Dom is called in by a family whose brand new bathrooms from a DIY giant were fitted so badly that some of them are now unusable, but whose fault is it if the fitters were from a different company? Dom investigates the issues surrounding companies employing third parties to carry out a contract.
Dom is called in by three disgruntled customers who all have issues with the same make of car but were offered different solutions and prices to what seems to be a very common fault. Dom explores what happens when a problem develops in all cars of a certain make and when does it warrant a total recall?
Dom helps out three families whose holidays were all disrupted by 'circumstances outside the travel agent's control' - should the travel agents be responsible for their loss? Dom investigates who decides if a holiday destination is unsafe and when you should not go.
Dom is called in by a man who is disputing his phone bill due to phone calls he said he never made. How do you deal with something that could be a criminal matter or simply a mistake and who pays the whopping bill?
Dom is called in by residents of a modern housing estate where a number of households have noticed that there is a huge problem with water pools and mould forming on the inside of their windows, but the builders say the building is just 'drying out'. Dom investigates how to deal with problems with new build homes and who is responsible for sorting them out.
Dom is alerted by members of the public to the problem of chip and pin fraud. One lady has had over 16,000 pounds withdrawn from her bank account without her knowledge and despite having an alibi for the times of the transactions, the bank still blames her! Dom investigates how the banks handle customers' claims of debit card fraud and what card carrying consumers can do to protect themselves.
Dom comes to the rescue of a lady who has paid out over 4,000 pounds for roof insulation that is as good as useless. Dom tracks down the people responsible to see if they will put it right. He also investigates the insulation industry's regulatory bodies and new government schemes designed to help home owners insulate their home, cutting fuels bills and saving the environment.
Dom investigates the world of mis-sold payment protection insurance or PPIs. Now the banks have been ordered to payback customers who were mis-sold this product, claims management companies have stepped in offering to reclaim the money on the behalf of customers. Dom takes on the cases of two people who have had large amounts of money withdrawn from their bank accounts by a claims management company, allegedly against the customer's consent.
Dom comes to the aid of two ladies at loggerheads with their double glazing installer. It is three years down the line and still the job is not finished but the company refuses to complete the works until the women pay up! Dom investigates customers' rights when it comes to dealing with double glazing salesmen and the complex world of finance deals used to entice the customer.
Dom takes on the case of a lady who racked up a 2,000 pounds data roaming bill whilst on holiday in Egypt. Downloading megabytes abroad can cost you mega-bucks. Dom tries to solve the mystery of how her phone racked up such a whopping bill and how the mobile phone industry justifies such extortionate prices.
Dominic Littlewood comes to the aid of a couple who have had four years of hell.
Dom helps a couple who feel they were hit with unfair charges by a claims management firm.
Dom helps a man who bought an expensive new door but has suffered problems with warping.
Dom helps a couple of newlyweds who have had a series of problems with their new car.
Dominic Littlewood helps Alan and Valerie, whose driveway is collapsing.
Dom helps three pensioners whose money in passbook accounts has disappeared.
Two residents of an apartment block believe poor ventilation is causing health problems.
Dom meets three ladies who have all had nightmare moves thanks to a removals firm.
Dom comes to the aid of a couple whose caravan is suffering from damp problems.
Dom helps a woman who was hit with an unexpectedly large electricity bill.
Dom helps Bill, who changed his mind about buying a new stairlift.
Dom hears from three people who have had ongoing problems with sofas from the same chain.
Dom hears from seven people who all have complaints about a van hire firm.
Dom meets a couple whose new home turned out to have a major damp problem.
Dom meets a woman who believes the garage who serviced her car made a mistake.
Dom meets Tina, whose insurance company refused to pay out following a house fire.
Dom meets a man who is being chased for debts accrued by someone who shares his name.
Dom uncovers an insurance issue that could affect thousands of pet owners.
Dom meets a family who cut their holiday short due to the accommodation.
Dom comes to the aid of a couple whose home has been repeatedly flooded with raw sewage. They are in dispute with their water company over the cause of the flooding and want a permanent solution to stop it ever happening again. Will Dom be able to come to their rescue? Plus, how one man fought his own battle with a mobile phone insurance company and came up trumps.
With an ageing population, the market for mobility aids is growing fast, but not every customer is happy with what they buy. Pensioner Joan was sold a bath lift, but has since realised it is not the right product for her. Can Dom help her resolve her dispute with the company she bought it from?
Compensation for delayed flights comes under scrutiny as Dom steps in to help two sets of people who were not given what they feel they were entitled to. Will Dom get them the answers they are looking for?
Dom helps three people who have all had problems with expensive sofas. They have all had numerous repairs and replacements and are still unhappy with the quality of what they have bought. So Dom takes up the fight on their behalf to see if he can help them resolve their complaints once and for all.
Dominic Littlewood helps two families whose holidays abroad didn't go to plan. Both had to move hotels and ended up seriously out of pocket as a result. Plus the story of a man who was hit with hefty upfront fees for a loan.
Dom tries to help a group of unhappy kitchen and bathroom customers. All have shelled out thousands and bought from a well-known name but have been frustrated by problems or delays during installation. Dom tries to get to the bottom of what has gone wrong, but can he help these customers achieve domestic bliss? Plus the story of a couple who bought a tablet computer, only to find it didn't do what it said on the tin.
Dom hears the story of an Exeter lad who feels he was let down by his breakdown service. His car packed up hundreds of miles from home, but the breakdown company refused to transport him and his car back to Devon. So it's Dom to the rescue - but can he succeed where the young and lad and his father have failed? Plus the story of a lady whose boiler cover policy left her feeling hot under the collar.
Two people have contacted Dom about a TV, phone and internet provider who appears to have made offers they cannot actually honour. But were these offers legally binding, and can Dom work his magic and get them what they were originally offered? Plus the story of a man who hit difficulties when he had to cancel his gym contract because of illness.
When Des was involved in a car accident that wasn't his fault, the other driver's insurance company took care of the repairs. But Des has never been happy with the quality of those repairs, and has been in dispute with the insurance company ever since. Can Dom help get the situation straightened out? Plus, an expert guide on your rights when goods are not fit for purpose.
Dom helps three people who have all had woes with mobile phones. In two cases people found themselves paying for phones they had never even received, and a third is questioning the enormous bill her teenage daughter received. Plus some invaluable expert advice about credit ratings.
Property surveys are on Dom's agenda in this episode, as he tries to help a Cornish couple who bought a house only to later discover it was infested with woodworm. They had paid for a structural survey which didn't pick up on the problem but, as Dom finds out, it is not always clear what we should expect from a survey. Plus how one holidaymaker took on their own consumer battle after her suitcase was crushed in transit.
Seven million used cars are sold each year in the UK, and they are a prime cause of consumer complaints. Both Danni and Stephanie have had problems with the same used car firm after paying thousands for cars that were simply not up to scratch; Dom is on the case. Plus the surprising perils of selling your mobile phone second-hand.
Dom steps in to try and help both a landlord and a tenant who feel they have been let down by their letting agents. Dom investigates their cases and also explores the rights and responsibilities of tenants, landlords and letting agents. Plus how one lady found herself paying a subscription to a company she didn't recognise after she went shopping online.
Dom comes to the aid of two people having computer woes. Manish's laptop fell off a table, but he has now found out he is not covered by his accidental damage policy. Meanwhile, Christine's tablet computer has not worked properly from day one and she has been told it is her fault. Can Dom help resolve their problems? Plus the story of a lady who was hit with a four-figure bill for gas she had not used.
Two people have contacted Dom about problems they are having with a major double glazing firm. One lady is unhappy with the windows she has bought, and in the other case a father and son have tried to cancel their contract and been told they can't. Dom takes on the cases and tries to help them resolve their disputes. Plus what are your rights if you are unfortunate enough to get a knock on the door from a debt collector?
Dom comes to the aid of Dave, whose £12,000 conservatory is still unfinished after problems with the build. He has been arguing with the company who supplied it for months, but can Dom help bring a positive end to their dispute? Plus how one Huddersfield lady had banking woes after her account was targeted by fraudsters.
John and Katherine were excited when they bought themselves a new car, but from day one they have been unhappy with the way it drives. They believe there is a fault with the car, but the garage say it is fine. Can Dom get to the bottom of what is going on? Plus, how one couple were hit with unexpected costs after taking advantage of a 'buy now, pay later' deal.
Dom steps in to try and help homeowner Ros, who has been having a battle with her insurance company. They arranged for builders to repair her home after a flood, but she is not at all happy with the work that was done. Plus, everything you need to know about taking a case to the small claims court.
Dom meets Bradley, who wanted to train as a plumber but is unhappy with the course he signed up for and still has thousands left to pay on finance. Dom investigates our rights when it comes to training courses and credit agreements, but is any of it any help to Bradley? Plus, how one man took on a parcel firm when something he sent turned up damaged.
Dom is in London to meet Brendan, who bought a flat under a shared ownership scheme and has had a series of teething troubles with everything from windows to floors. Dom tries to resolve the ongoing dispute between Brendan and his housing association, but can he help them find a way forward? Plus, how domestic materials from fabrics to kitchen worktops are rigorously tested to make sure they are fit for purpose.
Dominic tackles a double glazing and conservatory giant after they let down customers who have had leaking conservatories for ten years. Also featuring the customer who complained when she didn't get the annual boiler service that she was entitled to, and how to stay safe when making purchases in cyberspace and avoid giving money to fraudsters.
Dom looks into the roof of a newly built house that has leaked for six years despite its owner having a ten-year insurance-backed guarantee. Also featuring a cautionary tale of terminal illness cover taken out with life insurance policies. We offer advice about signing up for policies that might not provide adequate cover. And the story of how customers were left in the lurch after a supermarket cancelled a contract with its kitchen and bathroom supplier.
Dom meets three people who bought extended warranties for their laptops but weren't happy when things went wrong and they found they weren't covered. He meets the couple who splashed out on a new dream kitchen, but then installation was not the dream they had had hoped for. We offer advice on how not to get caught out. And free trials that are offered on the internet - which turn out to be anything but that.
Dom meets a car owner who is having problems with her car even though it is less than 12 months old. He looks into the nationwide epidemic of nuisance calls, meeting one man who was plagued with them but has found a solution. And we look at how consumers get caught out when companies go into administration.
Dom looks into one energy-saving company selling electronic radiators whose claims of energy efficiency have been investigated and found to be misleading. He meets a customer who was left without internet access for several weeks after his broadband provider let him down badly. Also featuring the internet dating scams that have left people out of pocket and with broken hearts.
Dom meets the family who ordered three doors and a window from one of the country's leading windows, doors and conservatories specialists. They were shocked to find that they couldn't open their front door. Paul Buckingham bought ten windows and found they made a whistling noise. Dom gets on the phone to the head of Customer Standards to try to get a resolution. Dom also meets the motorist who was a victim of fraud after looking to buy a car over the internet and discovers that new and used cars can come with a huge range of warranties - but are they any good?
Dom takes a look at how children's games can end up costing unsuspecting parents a small fortune. Dom meets a couple in Northern Ireland who got a nasty shock when their son's gaming bill came in. Dom tries to get a resolution for them and gets a lesson in how to buy and sell players to create ultimate online teams. Dom also meets a woman whose new build dream turned sour and discovers how to deal with dodgy tradesmen and companies.
Dom examines an automotive services company's accident care policy after two customers complain about the service they received following an accident. Despite being loyal customers with breakdown cover and insurance, they faced a difficult ordeal after their accidents. Dom gets on the phone to find out why. Dom meets the homeowners who had a brand new kitchen fitted but ended up with a deluge of water inside their home. He also offers advice on avoiding becoming a victim of fraud.
Dom delves into the green deal that left customers out of pocket. Dom is contacted by a woman in Bristol who paid to have her home assessed to check if her old boiler was eligible for replacement under the government's green deal scheme. Dom takes up her case after she was left out of pocket and without the assessment she had paid for. One determined customer explains how she stood up to an airport car parking company. Dom reveals how to bank online safely to avoid costly mistakes.
Dom gives a telecom giant a ring after hearing from customers who have been left with no phone or broadband. One in Lancashire was left unconnected for five months. She tells Dom that when she was without her phone and needed to make a call, she had to head out to a field to get a mobile signal. Can Dom help her resolve her problems? Plus the pricey pitfalls of pet insurance, and people that felt they were left stranded by their roadside recovery.
Dom meets pensioners who were left out of pocket because of mistakes made in calculating their final pension values. Dom explores how widespread this issue is and what is being done to protect pensioners from losing out. And the story of a couple who engaged a company to help them handle an insurance claim to repair their car following an accident, only to be left with no car. Plus, a guide to buying tickets online.
Dominic Littlewood helps people with consumer problems. Dom meets a couple from Barnsley who were sold solar panels after being told they'd make £2,000 a year. They signed up for them on the understanding that they would make enough money through the electricity they created to pay for a loan taken out to pay for the panels, but that was not the case. Can Dom turn the situation around for them? Dom meets the family who were not only mis-sold PPI, but also scammed by a claims management company, as well as sharing advice about buying new furniture.
Dom looks into parcel delivery services and finds out how one next-day delivery package took a year to arrive. A sentimental gift was sent for a mother whose husband had passed away. When it didn't turn up, she thought she would never see it again. Dom gets on the case - will he be able to find it? Dom meets a couple who paid £95 to renew a driving licence that should have been free and shares advice on what to do when holidays and flights go wrong.
Dom investigates a problem two consumers have been having with their cars. When their clutches fail within 6,000 miles, the drivers suspect a mechanical defect, but the manufacturer says it's down to the way they are driving their cars. Dom investigates and gets some expert opinions. Dom also meets a couple who have been battling a gas giant about outstanding bills, and shares advice for switching internet providers.
Dom meets the homeowner receiving bills from two energy companies at the same time. The customer is at her wits' end after one company demanded payment even though she had switched to another provider. Dom also meets the customer who couldn't believe her eyes when she opened her energy bill - it seemed to have shot up for no apparent reason two years after she moved into her new home. Dom finds out how one woman was left almost penniless when telephone banking let her down and learns just what happens when discount vouchers actually end up costing more.
Dom comes to the aid of a man who found all the items stored in his garage covered in sewage following a sewer flood. When the flood damage was cleared, his possessions were accidentally disposed of and he was left £4,000 out of pocket by the loss. Dom also hears the story of a woman who ordered a carpet and sofa from a major furniture retailer but found that her sofa arrived damaged. Plus a guide to buying second-hand cars.
Dom comes to the aid of a man battling with a mobile phone provider after suspecting that a fraud has occurred. His phone bill was almost five times the normal limit, but the phone company are adamant the bill is accurate. Dom also hears the story of a couple who took a rogue trader to court after their landscape overhaul turned into a garden of weeds, and investigates car insurance - what's causing yours to rocket?
Dom meets a grandmother who had a stairlift installed but found it almost impossible to use without banging either her knees or her head. He discusses whether it was 'fit for purpose', and what the phrase actually means for consumers unhappy with items they have bought. And the story of a woman whose wheel flew off her car after a service at a well-known garage chain. Plus a guide to buying and looking after your pets.
Dom visits a family whose newly built home has a garden that is so severely waterlogged that instead of a rolling lawn they have a mud bath. Despite having a ten-year NHBC warranty, they can't get the problem fixed, so they have contacted Dom to see if he can turn the situation around. Dom hears from site owners at a holiday park who are unhappy with rising maintenance charges. Dom also delves into the topic that gets the highest number of complaints - buying used cars.
Private parking is on Dom's agenda, with three drivers angry about their parking charges. One motorist overstayed free parking in a retail park by 14 minutes and felt he shouldn't have to accept a £70 charge as his wife had mobility issues. Another car owner got a ticket after pulling into a private parking area for just three and a half minutes. Dom also hears about the problems one couple faced when they wanted to sell their timeshare property in Madeira and offers advice on what to do when your mobile phone develops a fault.
