Dom gives a telecom giant a ring after hearing from customers who have been left with no phone or broadband. One in Lancashire was left unconnected for five months. She tells Dom that when she was without her phone and needed to make a call, she had to head out to a field to get a mobile signal. Can Dom help her resolve her problems? Plus the pricey pitfalls of pet insurance, and people that felt they were left stranded by their roadside recovery.