The show focuses on staff who are racing against the clock to process thousands of passengers arriving from 84 different countries. Staff from the Animal Reception Centre have a variety of weird and wonderful animals including pet ferrets and a wild tiger to look after.
The documentary going behind the scenes of the airport reveals how staff manage to get hundreds of planes in the air at the correct time. Cameras follow cleaners, ground staff and members of the flight crew as they race to get the world's biggest passenger plane ready for departure. Plus, a royal guest pays a flying visit, and an airport manager tries to defuse a major international protest
The documentary offers an insight into the daily problems facing the airport staff as they process 100,000 departing passengers every day and get their flights away on time. Dispatcher Callie and ramp manager Steve have their plans thrown into chaos when a passenger disappears after checking on to their flight. Security man Sundeep has to search an unusually dressed traveller, while paparazzi photographer Kate is on the lookout for celebrities on their way through the airport.
Heavy fog throws Heathrow into turmoil and new terminal manager Callum is faced with hundreds of angry and stranded passengers stuck overnight at the airport, while visibility has dropped to less than 100m on the airfield and safety officer Chris is forced to marshal planes. Manager Nilam reveals the secrets of one of Heathrow's most exclusive first-class lounges and dispatcher James and his team hunt around the terminal for late passengers for a flight to Pakistan
An American airline has one of its busiest days as hundreds of people fly to the USA for Thanksgiving, while Heathrow employee Sunita helps a woman who has lost her two-year old daughter. Ground staff use measures to disperse birds from the runway to prevent any collisions with aircraft, resident paramedic Izzy treats a pregnant passenger suffering from serious abdominal pain who is due to fly to Brazil that day and British Airways employees prepare for the inaugural flight of their new £185 million aircraft the Dreamliner
Storm Imogen causes chaos on the runways and in the terminals, with airside safety officer Simon keeping his eyes peeled for any potentially dangerous debris that could damage the landing planes. In Terminal 4, manager Sunita looks after dozens of passengers whose flight to Delhi has been cancelled, while trainee engineer Elliot prepares to get his hands dirty as he clears a blocked sewage pit - an essential part of the airport's operations that no passenger normally sees.
Passenger Experience Manager Sue does her best to get a passenger to his connecting flight at Gatwick - 38 miles away.
Travellers face the challengers of transferring in the five-square-mile airport, with 200 gates and four terminals.
Problems arise when a flight to New York is cancelled. Meanwhile, snow and ice threaten to close the runways.
Passenger experience manager Demi deals with some disgruntled passengers, while check-in attendants Carrie-Anne and Selina tackle broken baggage belts. Elsewhere, Border force worker Bob has to decide whether he should let a young Brazilian student into the UK to visit his brother.
The King and Queen of Terminal Two, Demi and Sue, wrestle with a bare chested drunk, and back at immigration Kat and Bob come across a visitor whose reason for entering the UK does not add up.
The airport is busy as it is half term with rich Russian kids returning home from British boarding schools, and trouble arrives when the biggest mobile crane stops in the middle of a live airfield.
It is all things Eastern with the arrival of some special cargo, a potential people trafficker flagged to Border Force, and the polar vortex that battered Britain in March affectionately called the Beast from the East. Also, rookie Ian is back.
The Border Force pull over a Ghanaian businessman declaring £114,000 in cash, there is love in the air at the unlikely location of T5 arrivals when a blind date takes place and it is the end of an era on the airfield for chief trainer Simon.
Terminal 5 receives a very special visitor, leaving Buggy Driver Carlo starstruck. British Airways have a new robot on the airfield and Border Force release the hounds in search of dirty money. Last in the series.
King of the passenger experience, manager Demi, deals with some disgruntled passengers, check-in girls Carrie-Anne and Selina juggle love lives and baggage belts, and border force Bob questions a young Brazilian student.
The airport runs at capacity, and the king and queen of Terminal Two, Sue and Demi, cope with the extra load from a closed Gatwick. Meanwhile, border force Bob is back, doing what he does best, protecting Britain's biggest border.
Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped object. There's also drama in Terminal 3 for Passenger Experience Manager Harry as he deals with a medical emergency.
Flying into Heathrow are an endangered parrot and a polar vortex. Whilst Officers Dave and Terry hunt for a wanted man gone missing on a plane, airside Ian and slicker-for-the-rules Steve battle snow in a blizzard to keep the runways open.
Dairy, drugs and dogs headline the visit to Heathrow. On the airfield, Airside Ian goes for a promotion, whilst inside the terminals Queen of T2 Sue saves a musician from missing her concert, wile there's a serious breach in security.
Landing at a hectic Heathrow is new Border Force Officer Rob, who is investigating job scams. Meanwhile, the grass is in desperate need of a trim, and we meet duo Sophie and Rachel, who are raving about airside safety.
Back with the colourful characters of Britain's Busiest Airport and it's as frenetic as ever. The runway is closed, Heathrow's Starsky and Hutch cordon off a plane full of passengers, and Airside Ian turns detective.
Passenger Experience Manager Demi deals with a medical emergency involving all the emergency services, Border Force Rob returns to cross-examine unsuspecting passengers arriving into the UK, and Buggy Driver Carlo is all loved up.
A five-star airline gives a top tier performance all about baggage. Plus, Border Force Rob deals with a frozen chicken trying to enter the country, and there's a surprise for passengers flying across to Heathrow's number one European destination.
An arresting episode greets viewers this time as Heathrow's boys in blue dash to the gate. Plus, Queen of Passenger Experience Sue sorts out some gents, whilst out on the airfield, Airside Ian shows off his muscles.
It's a right royal romp at Heathrow Airport with VIPs oozing out of every terminal. Passenger Experience Manager Sue gets star struck, whilst in Terminal Four, hockey champions try using their gold medals for an upgrade.
It's midnight. Airside Ian checks Heathrow's airfield lights before the onslaught of half term. Drugs Dog Cole protects the Border, while officer Estefania pushes passengers through security with a unique handling method.
It's the winter of 2019, and the airport is having its busiest year to date. This is Heathrow before lockdown, where the Aviation Police are on the front line to protect Heathrow, and officers Terry and Dave return.
Returning to Britain's busiest airport with the familiar face of airside officer Ian, who has a close shave out on the runway. Veteran Border Force officers Glen and Amarjit hunt down smuggled cargo, and there's a new engineering kid on the block.
It's a day like no other, with one octogenarian forcing herself into the country under the watchful eye of Passenger Experience Guru Demi. Terminal 4 turns blue, and airside Hugh has a potential environmental mess on his hands.
Heathrow's heroes deal with the UK's worst winter storms. Whilst winds rage out on the airfield, and safety officer Rachel with airside Ian go into battle with bins and royal birds, inside the terminal there's a bad smell in immigration.
Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK. Meanwhile in Terminal 3, meticulous Customer Service Agent Mr Sho is having issues with a 400-year-old Japanese tradition.
In the coloured lanes of customs and excise, we rummage through carry-on luggage on the lookout for secret stashes. Virgin Atlantic's punctuality record is put in jeopardy by a captain's bottle of water, and there is love, actually in the air.
It's all upgrades and upper class at Heathrow as Virgin's clubhouse manager Holly showers passengers with her VIP treatment Valentine-style, while officers Terry and Dave have to deal with an unhappy upgraded passenger.
At Britain's busiest border, officers Kat and Tracy help a student from India who's arrived with no fixed abode, while on the airfield, Airside Ian is ducking and diving on the runway. Terminal 4 welcomes an exuberant new ambassador.
At Heathrow's Terminal Four, new airline on the block Vietnam Airlines are battling baggage woes in the lead up to the holiday period. Rookie engineer Mo comes up with an ingenious solution to ensure no-one is stranded abroad without their luggage.
It's all smells at Heathrow's Terminal 3 with a new restaurant, and Border Force dog Jessie sniffing out thousands of pounds. Meanwhile, Airside Ian is ramping up his crow impersonations, and Demi prevents a cardiologist having a heart attack.
Answering the question of whether you could pick up someone else's boarding card and take a trip around the world. Plus, some plane-spotters await a rather rare sight.
There's something smelly in Cargo that Border Force have to get to the bottom of. Passenger Experience Manager Harry rushes to a gate that's had its door smashed in and King of Terminal 2 Demi has 700 passengers descend on him - one being a pop star.
With only one runway and two terminals open, Heathrow's depleted staff are fighting to keep business going. At the helm is King of Customer Service Demi, dishing out help to all those allowed to travel, including tracking down a missing passenger.
Flying for the last time out of Heathrow is the iconic Boeing 747, with plane spotters around the world hoping to bid it a fond farewell. Inside the terminal, it's hello to some new rather robotic members of staff.
Christmas is approaching and there's a new kid on the block: British airline, Domestic Carrier Eastern Airways. They're excited to be joining the big names at Heathrow, but one of their busiest flights is scuppered by yet more bad news.
Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers.
Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. We meet a new member of the Passenger Experience Manager Team: Suki.
We go behind the scenes of the test and trace process. On the frontline is Joel, the manager of Heathrow's testing centre, who has to deal with an irate family.
With the new complicated regulations for travel, it's not surprising passengers are starting to fight back. The Aviation police enforce the new rules.
The airport may not be as busy as usual during the pandemic, but the aviation police are as busy as ever. An inbound passenger has armed officers waiting for him.
Staff at Heathrow prepare for the arrival of Air Force 1, and although the airport is quieter than usual, it is still a huge effort logistically to make sure things run smoothly. Meanwhile, security officer Estafania scrutinises the contents of passengers' hand luggage, as well as their face masks, and airside officer Ian has his hands full.
Terminal 3 re-opens its doors to the public 15 months into the global pandemic, with 11 Virgin flights set to take off, but teething problems threaten to delay one of the departures.
Flying in tonight is a pilot needing help from the police with a very disgruntled passenger, fire engines give a bath to a Boeing triple 7 and new airline Rwandair deals with some very charming travellers.
Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday
Boarding passes ready as police mount a special operation across the airport. Plus, a five-star airline tries to make a comeback with its business class.
Police detain a passenger whose bag is suspected to contain three firearms, Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas, and passenger experience manager Hannah rushes to the aid of a seasoned traveller who takes a funny turn.
The Red Arrows fly over the airport during the Queen's Jubilee celebrations, but Passenger Experience Manager Suki has to wake a passenger and get him onboard a flight to Toronto. Also racing to catch their flight are a mother and daughter flying to South Africa to attend a close family relative's funeral. Emotions run high as time ticks away without the correct paperwork, so it's down to Passenger Experience Manager Harry to come to the rescue - but is it already too late?
A technical hitch arises when an A380 lands, and six times the regular number of cleaners are needed to help meet a tight schedule ahead of take-off. A suspicious looking substance is spotted by security when a bag is scanned through cutting-edge technology that's being trialled at the airport, while Passenger Experience Manager Suki helps a taxi driver who's doubled over in pain with a trapped nerve.
