Karen Hamilton has transferred from the tigers to the birds of prey. Today she gets to work with Wambli, the bald eagle, for the first time. Wambli will need a lot of work to trust her new keeper and Karen will need a lot of time to trust Wambli. Today, they get acquainted. Patsy the elephant is still not behaving, and Barb Luciano, her keeper, decides it's time to go back to basics with their training. It's important to create a positive atmosphere between Patsy and Barb again. Charles, the zoo's biggest animal attraction and the patriarch of the gorillas, has been in a fight and has a very large canine hanging by a thread. The keepers are worried. This shouldn't happen to the dominant male. Is he sick? Is he getting old?