Operations manager Jamie deals with an emergency landing at Leeds Bradford after a plane's cockpit warning alarm shows its door is still open. Meanwhile, terminal manager Nathan handles a potential disaster with a blocked international arrivals door.
With the airline auditors paying Leeds Bradford an unexpected visit, baggage boys Jimmy and Michael fear for their jobs when they lose a piece of luggage, and Duty Manager Nathan is left to deal with flooded toilets.
Chloe struggles to check in a passenger with a motorised wheelchair that could contain a potentially lethal electric battery, and the race is on for Ramp Agent Jimmy to unload passenger bags after a heavy landing.
The heatwave has caused the runway to melt and it's up to Operations Manager Jamie to save the day. Check in supervisor Chloe has to deal with a disorderly passenger and Duty Manager Nathan is put to the test with a passenger shaking uncontrollably.
Every day up to 9,500 items of luggage pass though the baggage hall at Leeds Bradford, and baggage agent Johnny is on a mission to keep up his track record of reuniting every piece that gets lost with its owner.
The airport is preparing for the grand opening of its facelift and Phil is under pressure to impress Transport secretary Chris Grayling. Three special charter pilgrimage planes are putting the nerves of special assistance agent Dan to the test.