Lucy Owen gets some pre-Christmas advice on couriers and on posting parcels, as well as getting a tour of the lost post at the biggest sorting centre in Wales. Omar Hamdi meets some unhappy customers of one well-known courier. Rachel Treadaway-Williams investigates a company which offered a computer grant scheme to a community gym in Holywell but failed to deliver the goods. Plus Lucy also meets a couple who are trying to get their insurance company to refund £5,000 after they had to cancel a holiday to the US due to illness.