Forty-something Kathy is a hairstylist and the manager of a New York salon — not just any salon but the one owned by What Not To Wear's very own stylist Nick Arrojo. But Kathy's lack of style is making her stand out for all the wrong reasons. She wears her trousers too narrow at the ankle, and too high in the waist. Most of her sweaters are shapeless, baggy and black. Stacy and Clinton have to persuade Kathy to choose clothes that will give her a modern, updated look and still be appropriate to her age. Kathy, however, hates shopping and has not been in a dressing room for more than 4 years. When it comes to her hair, Nick wants to get her away from being a bottle blonde and get her to have a style that's more fun. And make up artist Carmindy has to persuade Kathy that having dark circles under your eyes is not a reason to give up on eye make up.