Champneys is one of Britain's most famous health resorts, a £350 a night haunt of the rich and famous. But behind the scenes Champneys is in big trouble, losing a million pounds a year. New boss Lord Thurso arrives to try to save the company. He finds too many managers, shabby rooms, and unhappy customers. By the time he's through, Thurso is three stone lighter- but how has Champney's shaped up?