In the first episode, staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 food experts.
This week the hotel security team prepare for the arrival of European Head of State, Angela Merkel and The Irish Rugby Team check in to prepare for match day. Everyone wants a win and staff get emotional knowing it is Brian O'Driscoll's last home match.
This week focuses on history and tradition, as the iconic Dublin hotel celebrates its 190th anniversary. The hotel has a small museum and concierge and history buff Dennis O'Brien tells some visitors about the most important meeting ever held in the Shelbourne Hotel - the drafting of the Irish Constitution in 1922. Head Chef Gary Hughes plunders the hotel archives for inspiration to launch a historical tasting menu, and the staff get excited about a visit from Holywood legend Omar Sharif.
The staff prepare for the hotel's 190th anniversary and concierge Denis O'Brien talks to visitors about the drafting of the Irish Constitution, which was undertaken at the property in 1922. Meanwhile, head chef Gary Hughes looks to the archives for inspiration to launch a historical tasting menu and the employees are excited when actor Omar Sharif visits
The hotel staff help a guest who requires assistance with a wedding proposal, and fill a room with white roses. The request means various departments must work together including the in-house florists and the guest relations team. Meanwhile, the hotel's wedding coordinator prepares for a young couple's day and their 150 guests
The hotel begins a multimillion-euro refurbishment of the bedrooms. The builders are given five days to transform eight rooms, which will be inspected by managers Alan Mahoney and Agnes Keogh. Their approval is not easily won, and everybody begins to feel the pressure. Meanwhile, JD Flynn and the front-of-house team enjoy a team-building day trip to a tree-top obstacle course
The glamorous activity of Ladies Day at the RDS Dublin Horse Show continues as hundreds of people descend on the Shelbourne Hotel to carry on the festivities.
The Shelbourne launches its very own Oyster festival to mark the start of the Oyster season and a mother and daughter book the Princess Grace suite for 6 nights at a cost of €20,000.
HR Manager Maebh considers bending the hotel's strict grooming rules to find suitable staff for the new hair salon. Will tattoos finally be allowed in the country's most exclusive hotel?
The inner workings of the Dublin five-star hotel. Sommelier Nisea demonstrates the art of spitting out wine properly and Doiran prepares a room for a multimillionaire guest.
It’s the witching season and The Shelbourne is embracing the spirit of Halloween. We hear about the hotels very own ghost and Marcin from In Room Dining gets a scare of his own. Top Irish Designer Louis Copeland measures up the managers for new suits, and the search is on for seasonal staff for Christmas.
This week on The Shelbourne, after 2 years of research and work, Leanne finally launches a new beauty Salon in the spa. There is also a large wedding and the Hotel's style butler is called into action to provide retail therapy to the brides mother, who is still in shock over the news that the Hotel will be covered in scaffolding.
As Dublin's Shelbourne Hotel gears up to celebrate its 191st Christmas, we find out just how much effort it takes to get through the hotel’s busiest month.
