Consumer champion Matt Allwright joins the ranks of Britain's housing officers on the front line in the battle between landlords and tenants. Matt Allwright joins housing officers in Southampton as they confront a tenant who has allowed her garden to grow out of control. In Stroud, housing officer Joe faces one of the biggest challenges of his career as he is forced to carry out five evictions in just one day. In Wiltshire, Matt meets a worried mother facing an uncertain future who fears her son may become homeless without her. And in Essex, housing officers struggle to control a tenant's hoarding habit that may be putting his fellow residents in danger.