Mark needs a buyer for The Grosvenor before the summer ends, while the doors are still open and the staff still have their jobs. In the meantime, he wants reservations manager Alison to step into his shoes and run the hotel. Alison is far from convinced but agrees to do it 'on a trial basis'. The first day Mark is away, barman Nick decides it's his chance to run the bingo session. With a few drinks inside him he tries to bring alternative comedy to The Grosvenor's regulars. Alison realises she's going to have to crack the whip to get the staff in line for a new owner. Mark, meanwhile, is on the trail of a local hotel magnate who has shown an interest in The Grosvenor. With no other potential buyers coming forward, former salesman Mark needs to close this deal. With a sale looking more likely, Mark prepares to leave, and the reality of an era at The Grosvenor coming to an end hits the staff. They decide to throw a last-minute leaving party for him: can they pull off this one last event in time? Meanwhile, the oblivious guests keep telling Mark what a great time they're having and rebooking for the next year. Mark's mum, Stella, is finding it all hard to bear. Will her son be leaving with nothing except the holiday memories he always wanted to create for his guests?