In Dewsbury, Jo Ounsley, husband Phil and concierge Sally are preparing for the first-time visit of Bengal Romeo, whose owner is jetting off to the Maldives to celebrate her birthday. The team are working hard to make sure Romeo will be pampered during his stay and are also entertaining regular visitor Lola whose owners are heading off for an east coast break. Jo, Phil and Sally are decking out Lola's room with a coastal theme and they've shipped in fresh fish from Whitby as an à la carte treat.