It's 23-year-old Howra’s first Christmas working in the hospital, and with some staff away for the holiday Howra’s job list increases. Whilst on call and responsible for up to 350 patients across 10 wards, Howra must assess an agitated patient who has been bought in by the police. It’s her first experience of a prisoner and the pressure is on for her to calm him down and make a diagnosis. She is also called to register the death of a patient who has unexpectedly passed away on the ward. It’s another first for Howra and will require her to hold her nerve and manage her emotions. 23-year-old Tom is also working his first Christmas in A&E, one of the hospital's busiest departments. With alcohol-related incidents up over Christmas, Tom needs to be prepared to deal with whatever the festive period throws at him. First year doctor Nick, originally from Manchester, dreams of being an anaesthetist. He will need to be proficient at taking blood, but several failed attempts result in him having to call for help. With his confidence low, will he cope when asked to assess an agitated and aggressive patient? Working in geriatrics is a big adjustment for Zohaib, who came to the hospital hoping 'to save a life' or 'do something like a superhero' but is now learning about the complexities of working with vulnerable, elderly patients.