Iyanla travels to Los Angeles to meet with the Sullivans, a family in which an adult son, Donye, is caught in the middle of a feud between his mother, Carolyn, and his wife, Kysha. The situation has deteriorated to the point where Carolyn has not seen Donye, Kysha or her only grandson, Cairo, in about a year. Iyanla confronts Carolyn about an offensive voice mail she left Kysha that ignited a war between the two women. Carolyn is furious at Kysha for keeping her away from Cairo and is angry with Donye for passively playing the middleman. Iyanla works with the family in hopes of bringing resolution to the flaring emotions at the center of this love triangle.