The competition kicks off in Harrogate, where management team Chris 'Clarkey' Clarke and Katie Light help run the 64 bedroom White Hart Hotel. On arrival, Raouf and Chrissie from the New Promenade Hotel in Blackpool find they are actually staying in an outbuilding, whilst Robin and Liza Watson from Tall John's House in the Brecon Beacons love the modern gadgets in their room. During the afternoon, the guests get acquainted with some llamas, ending in a parade competition. Vicky from The Terrace makes an instant animal connection, which leaves quite an impression on her fellow competitors. At dinner, paid parking at the hotel becomes talk of the table, while Raouf lets slip his hotel has more of a fighting spirit. Come breakfast, an additional pound for a fancy coffee causes a gripe with the guests.