This new competition starts in Maldon, Essex and The White Horse Inn, owned by hospitality expert Jayne and her husband Pete Kocinoga, where they hope their attention to detail will win over their guests. On arrival, proceedings are stalled when paid for car parking becomes an issue but when they do eventually get to their rooms the attention to detail shines through. At dinner, Jayne brings the knives out but it's the revelation of Christine and Paul's relationship that really gets the guests talking. At breakfast, apprentice waiter Pete stumbles through the service but it's the feedback which grinds Jayne's gears and sets this week's competition in motion.