The competition kicks off at The Farmyard Inn in Youlgrave, in the Peak District, where manager Susan Day is joined by her best friend Andrea Scott. On arrival, Meg and Andy find their facilities lacking, but it's a toilet cleanliness issue that has Colin and Michelle giving dirty marks, while Steve and Gill find a web of issues in their room. At breakfast, a slow eating competitor sends Sue into a spin, and come feedback, Sue's left reeling by some of her guests' harsh comments.