The competition gets underway at The Oak Tree Cottage in Burley, in the New Forest, where owner Jacqui Castle, and her sidekick Jane Waters, hope the homely approach wins the day. Guests Martin and Catherine Crosswaite from the Busfeild Arms in East Morton are not encouraged by the shared facilities. Jacqui treats her guest to a vocal therapy session, which leads to some awkward moments with Patrick Duggan from Epstein House in Liverpool. Next morning Jacqui's breakfast is served at a communal table which is not rated by Norman Butcher and Lorraine Watkins from The Rising Sun in Bath. When they refuse a repeat visit Jacqui is left feeling deflated and wanting answers.