The final visit of the week is to Ayuda House in Greater Manchester run by Melinda Beckett-Hughes. She is joined by her friend, and hotel inspector, Stewart Halliday. Having spent the week so far finding fault, Melinda's guests expect perfection, but once they check in all the guests are shocked. Robert and Sylvia find a dirty towel in a drawer, Emmanuel and Eileen can't believe the levels of dust and Connie is horrified by the carpet. Breakfast presents an opportunity to redeem herself but in an attempt to impress Melinda comes completely unstuck. Come feedback Melinda faces tough criticism and finds it all rather hard to take.