A Buffalo woman is trapped in her burning home as firefighters race to save her; a 10-year-old Tacoma, WA girl calls 911 to save her mother from being attached by her estranged husband; and a California man is taught over the phone how to help his pregnant wife give birth.
A Houston woman who is kidnapped and thrown in her trunk, calls 911 to help police find her; a woman in Orland, Fla. and her four children are trapped in their apartment bathroom as the building burns around them.
A security guard living in an apartment building goes crazy and starts firing weapons out of his window, through his front door and into the walls. Multiple calls are made to 911. Dozens of officer respond and begin a 5-hour gun battle with the shooter. Two major Los Angeles freeways located just behind the apartment building are shut down. This story is told through a handful of 911 calls, dozens of hours of police audio recordings and the on-air reports from a local radio traffic reporter who lived a few doors away from the gunman and was trapped insider her apartment during the standoff.
Kicked by a horse - A woman and her 14-year-old daughter are in a forest riding horses. When the horses refuse to cross a stream, the women try to walk the horses across. One of the horses struggles and kicks the mother in the head, causing severe injuries. The daughter calls 911 and begs for help. But police helicopters cannot find the pair because the forest canopy is too thick. The daughter must leave her mother and walk to the edge of the forest to flag down help - and it's all on the 911 call. Baby choking - A 6-month-old baby chokes on a piece of Kleenex. The baby's frantic mother gives the child CPR while the father gets instructions from a 911 operator on how to save the baby's life. The paramedics arrive just as the baby expires. They save the child by removed the Kleenex from its throat at the last minute. Baby born to confused dad - In Austin, Texas, a woman goes into labor in the middle of the night.
Christmas CPR Call - A husband gets up in the middle of the night, but upon returning to bed, he tells his wife his chest hurts. Immediately, the wife calls 911. She is given instructions on how to perform CPR, but because he is still in the bed, she is unable to properly compress his chest. She drags her husband to the floor - a sturdy surface - and performs CPR, while anxiously waiting for help to arrive. Simi Valley Bank Robbery - A woman heads into her bank and realizes it is being robbed. Not wanting to get involved, she stands outside and calls 911. While on the phone, she sees what looks like a getaway car and gives the description to the police. Shortly thereafter, the robbers flee the bank and hop into the car.
A man calls 911 to tell them he's about to start shooting at the Tacoma Mall. Moments later, shots ring out and a deluge of calls flood the 911 center. The gunman has not only shot people, but taken several people hostage. The incident drags on for hours and involves and tests the limits of the local law enforcement agencies.
"Infant Drowning" (Louisville, Kentucky): A father (Michael Delk) finds his infant son face-down in a back yard wading pool. "Broken Leg" (Charlotte, Michigan): A skier (Claire Capra) calls 911 after breaking a leg. Rescuers try to find her using GPS.
Texas Christmas - Without presents or money to buy them, a mother turns to the El Paso Fire Department on Christmas Eve in search of gifts for her children. The dispatcher then contacts nearby stations to see if there are any uncollected gifts that might be suitable for the family. Not only does he find gifts, but he also convinces a local restaurant to donate Christmas dinner. Once all the goods have been corralled, the Fire Chief himself delivers the food and presents personally. F-18 Crash - It was a typical afternoon in San Diego until an F-18 fighter pilot ejected and sent his F-18 crashing into the neighborhood below. Watching as flames licked at the house next door, a man dials 911 and describes the scene - exploding glass, thick smoke, and a wall of fire.
Three children are rescued from a cliff by repelling firemen; a dog trained to call 911 saves its owner when the man has a seizure; and a teenage girl home alone gets her mom to call 911 from work as a man breaks into their home.
A bank teller phones 911 after being robbed at gunpoint; a frantic 8-year-old girl tries to save her grandparents from a burning house; a nervous father-to-be is instructed by a 911 operator how to deliver his baby when he and his wife fail to make it to the hospital.
A 911 dispatcher guides a frantic wife through CPR when her husband collapses in the shower; ocean lifeguards and emergency responders struggle to save a victim of a shark attack; with the help of 911, a bewildered husband helps his wife deliver their baby on a bathroom floor.
A man goes on a rampage smashing car windows until he is shot by police; a 9 year old girl is the hero who calls 911 to save her father having a seizure; and a 911 call takes a strange twist when a dispatcher guides a woman through CPR on her 3 month old baby, only to learn later the "baby" is a kitten.
A woman watches in amazement via webcam as her own home is being robbed; a tornado survivor is pinned inside his truck, surrounded by downed live electrical lines.
A motorcyclist's bike breaks down in the woods and his cell phone proves to be a lifesaving link; after a car-jacking, OnStar's "slowdown" feature results in a fast resolution: the return of the owner's vehicle and a very surprised thief.