First in a two-part documentary featuring footage of ordinary consumers who have been pushed over the edge by familiar frustrations, and the workers who are on the receiving end.
In the second part of this programme, we hear from ordinary consumers pushed over the brink by familiar frustrations. We follow workers on the receiving end of public abuse - traffic wardens, bouncers and bin men - and show footage they’ve filmed themselves, along with shocking CCTV and videos from passers-by and witnesses.