In an effort to improve departmental relations, Andrew is sent out into the field with paramedics Trish and Brian. When the trio are called to a disused warehouse by an anonymous caller, Andrew becomes suspicious and decides to investigate. He finds a group of twelve illegal Eastern European immigrants trapped beneath a collapsed tower of building cargo, but discovers that the traffickers aren't prepared to let him call for help. As a hostage situation ensues, and Brian is shot, Andrew calls upon Jack for help.