A fatal motorway coach crash results in a hectic shift for the team. Danny Barton's first day goes from bad to worse when he inadvertently informs a patient's relatives of their son's death, despite him having been discharged several hours earlier, and then ends up being held at gunpoint by the father of a young boy who was murdered after becoming caught up in a turf war. Jack's capability is called into question when he ignores hospital procedure and performs a brain operation on a dying patient.