A new wing at Britannia Hospital is to be opened, and the Queen Elizabeth The Queen Mother—referred to as HRH—is due to arrive. The administrator of the hospital, Potter (Leonard Rossiter), is confronted with demonstrators protesting against an African dictator who is a VIP patient, striking ancillary workers (opposed to the exotic gastronomic demands of the hospital's private patients) and a less-than-cooperative Professor Millar (Graham Crowden), the head of the new wing. Rather than cancel the royal visit, Potter decides to go out and reason with the protestors. He strikes a deal with the protest leader—the private patients of Britannia Hospital are to be ejected and, in return, the protestors allow a number of ambulances into the hospital. However, unbeknown to the protestors, these ambulances actually contain the Queen Mother and her entourage.
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